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Shipping Policy

The carrier we use to ship your order depends on several different factors including the shipping method you choose, your address, order size, etc. Rest assured, our shipping department will choose the carrier that will give you the quickest service unless otherwise specified. The carrier we choose will not effect your shipping cost. We use the following carriers to ship orders: UPS and the United States Post Office.

Due to a heavy demand for a particular product that we offer for sale, there is a possibility that we might not have it in stock or the manufacturer may not be able to make it fast enough. This will result in a slightly longer total shipping time. We will notify you if any of your products are on "backorder".

U.S. Orders We ship anywhere in the continental United States including Alaska, Hawaii and Puerto Rico. We also ship to PO Boxes, APO addresses and other military or overseas addresses. The carrier we use to ship your order will depend on where the order is being shipped and also the size of the order. Orders with Express shipping will generally leave our warehouse the same day if your order is placed before noon.

Also Note: USA Express Shipping & Handling - Please understand that choosing Express does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. Business days are Monday through Friday, excluding holidays. Item Availability Time assumes we have the product in stock. Orders placed by 12:00 noon will usually be shipped the same business day.

International Orders

Canadian Orders (Canada, 5 - 12 business days). Estimated delivery time for items we have in stock is from the date of shipment provided no problems occur with your local customs office. Most orders do clear quickly and are delivered within the UPS estimated time. We will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. We will not be held liable for any customs duties or taxes that arise from your local customs office. We will also not be held responsible for any additional fee the local carrier in your country may charge.

All Other Countries Estimated delivery time for items we have in stock is from the date of shipment, provided no problems occur with your local customs office. Some countries may require various types of import licenses. We . will not knowingly ship any products to any countries that may require any type of license. We will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. We will not be held liable for any customs duties or taxes that arise from your local customs office. We will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

Return Policy

Returns Within 30 days upon receiving your order, at your expense, you may return any UNOPENED product(s), for a refund, as long as the product is in resalable condition and untampered. Customers are required to contact us in order to obtain a Return Merchandise Authorization (RMA) before reshipping any products to our facility. Customers can obtain an RMA by either contacting us through e-mail or over the phone. We require ALL returns to be insured with tracking and delivery confirmation, so that we may process your refund in a timely manner. The original shipping and handling cost for the order is NON refundable. If your order was "free shipping" your shipping charge will be calculated based on the following formula: 10% of your order total with maximum shipping charge to be $10.00. Example: If your order total was $50.00 and had free shipping then you would be refunded less the 10% of $5.00 to equal $45.00. Please note that there is a 5% re-stocking fee on all returns. Before a refund can be issued, the returned item(s) will be reviewed to ensure that the product meets the above criteria (unused and unopened). If these two conditions are not met, we reserve the right to refuse a refund.

Any package returned by USPS or UPS for reasons such as unknown or insufficient address can be reshipped for $5 or a refund can be issued less the cost of shipping and the 5% re-stocking fee.

Packages returned by international customs due to the denial of a products entry or a package left unclaimed CANNOT be reshipped and will be issued a refund less shipping and the 5% re-stocking fee. Please note that international customers are responsible for checking with local customs in regards to the allowance or entry of a product into their country, as well as customs fees/duties. We are NOT liable for any extra fees/duties your customs may require. If you wish to cancel your order and do so before we have shipped your product (before receiving your shipment email notification with shipment identification number), there is only a 5% order cancellation processing fee.